SGS & Co Strengthens Global Operations and Increases Productivity with a Modern Network Upgrade

In today’s ever-evolving consumer marketplace, the team at SGS & Co has two goals: Keep customers happy and keep the lights on. To do that, their global operations have to run smoothly.

“We have a global hybrid workforce, so network performance and uptime are critical in keeping our business running and data flowing,” says Haji Dzemaili, Vice President of Global Infrastructure and Operations.

SGS & Co is a brand impact group that combines creativity, agility and a global reach to bring the world’s biggest brands to life. With over 70 years in the industry, SGS & Co boasts deep marketplace experience and decades-long client relationships. Their customer experience is paramount to business success, so the infrastructure team is responsible for ensuring that essential systems such as servers, networks, databases and applications work as they should.

“We drive and support digital transformation and cross-functional collaboration, including cloud adoption and facilitating the transition to cloud-based services,” explains Dzemaili. In addition to keeping things running smoothly, the team is also responsible for safeguarding critical data applications and networks and defining disaster recovery strategies. “We provide flexible infrastructure solutions to allow the business to scale up or down as needed.”

As SGS & Co plays a vital role in their clients’ businesses, their internal systems must be reliable, secure and intuitive. But the company’s previous ISPs were anything but.

Managing support and stability challenges

“We were facing major challenges with other ISPs, such as performance support and stability of the network,” says Dzemaili. The team wanted more responsive customer service and support and needed more powerful infrastructure to support global operations for their internal end users.

More than just finding a company to provide a new service, the team wanted an active partner for their digital transformation. Enter Lumen.

The first step was conducting an onsite visit to assess the situation, determine fiber build opportunities and unlock solutions to remediate SGC & Co’s existing challenges. Over time, the Lumen team uncovered further modernization opportunities, including moving to a different type of network that would reduce costs and improve performance.

The collaboration allowed Lumen to craft solutions specifically for SGS & Co’s environment. Dzemaili was especially impressed with the quality of Lumen support, which went above and beyond to help SGS & Co design and build a secure global network architecture.

“Lumen proposed an alternative network architecture with greater speeds and higher reliability that addressed our pain points,” says Dzemaili. “They worked closely with us to understand our challenges, preferences and long-term goals.”

SGS & Co adopted Lumen® SD‑WAN and security enhancements that continue to safeguard their data and operations. Additionally, Lumen cloud solutions empowered the team to scale and innovate.

Increased productivity from an optimized network

SGS & Co’s more reliable and efficient network from Lumen enables faster file sharing and delivery.

“Our organization is global, and we’re constantly moving large amounts of graphics and files around the world. On-time delivery of the graphic services we provide is a critical component for our customer success. We heavily depend on the Lumen network along with their SD-WAN solution to ensure our network performance is optimal, reliable and secure.”

The dedicated success team has also been a huge hit for Dzemaili and his team. “One of the biggest benefits of working with Lumen, hands down, is working with our dedicated account manager,” says Dzemaili. “He always makes himself available, understands our business and is willing to help find solutions to our business challenges.”

Lumen solutions transformed SGS & Co’s frustration into satisfaction, optimizing costs and fortifying their network infrastructure. The journey continues, with Lumen as a trusted ally in their digital voyage.

To learn more about how global businesses have cut costs and improved performance with Lumen, read some of our recent customer success stories.

Current Lumen customer compensated for their endorsement

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