Fewer Outages Lead To A Better Customer Experience For A Custom Cloud Service Provider

Companies face increasing pressure to optimize their cloud environments, and iBridge Cloud Technologies is there to help. The company prides itself on being a strategic partner, addressing their customers’ managed services challenges with a consultative approach.

“Our business strategy is to put our customers’ experience first, not only with the technology, but with our every interaction,” says Chuck Best, Chief Operating Officer at iBridge. “We really work with our clients to provide what we call the ‘right-fit’ solution, tailoring the solution to the client’s needs and giving them the required tech capabilities and capacity by bringing the cloud to the customers.”

The company provides solutions to large private and public sector customers throughout the western United States, including California agencies, municipalities and educational institutions. Their goal is to provide clients with a wide range of solutions that are secure, reasonably priced, available 24/7 and aligned with every need—but connectivity concerns made doing so increasingly difficult.

Finding A Partner Who Delivered The Impossible

Downtime, latency issues and disruptions translated into time and financial losses. Unreliable connections sat at the heart of many business challenges, and iBridge lacked a reliable, cost-effective and well-supported connectivity solution.

“Our network doesn’t just support our clients; it supports us as well. And if we’re not providing a high degree of service, the impacts are great and widespread, and we will feel it throughout the entire organization,” Best says.

The iBridge team needed a better partner. They compared solutions from many providers, including some of the most prominent names in the industry. Time and time again, they came to the same conclusion: finding a high level of reliability and support while maintaining affordability was impossible.

Then, they found Lumen. Lumen^® Wavelength Solutions offered iBridge seamless connectivity, far fewer outages and less maintenance, allowing for better mean time to resolution (MTTR), quicker backups and faster restores. Plus, Lumen is similarly dedicated to providing a personal touch.

“The Lumen team cares about your customer’s experience. That’s a huge deal, and it’s a big reason why we chose Lumen Technologies,” Best says.

Significant Improvements Lead To Continued Investment

Since partnering with Lumen, iBridge has experienced several benefits, including:

• Less downtime
• Restored time and energy throughout the engineering department, which doesn’t have to respond to unexpected connectivity concerns
• Higher speeds
• More reliability
• Less latency, which is vital to the company’s hybrid and virtualized clients

Beyond improved stability and operations, Lumen is a superior partner that delivers high-quality customer service and fast response times. Every outage creates costs and a burden on the iBridge team. Lumen understands that and handles business effectively when working within a tiny maintenance window.

“I’ve been in the industry for a very long time, and I’ve dealt with almost every single major carrier that has a presence in California,” Best says. “No matter what that future looks like, I’m certain that Lumen will be there to help bring the vision to life.”

With the proliferation of AI and machine learning, iBridge is exploring ways to take advantage of those powerful tools and apply them to existing systems to provide more value for customers. Lumen is at the forefront of this technology, and iBridge will likely incorporate new features into their ecosystem.

Through their continued partnership, Lumen allows iBridge Cloud Technologies to provide top-tier quality services at an attractive cost.

 To see more examples of companies gaining more reliable connectivity, you can read through some of our customer success stories.

Current Lumen customer compensated for their endorsement.

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