Now that hybrid work arrangements are rapidly becoming the model for many businesses, cloud-enabled collaboration is emerging as a vital component of digital transformation strategies. In this post, we explore how unified communications and collaboration tools (UC&C) can help you […]
You’ve probably been hearing a lot of talk about unified communications and collaboration (UC&C) solutions and the slew of benefits they offer—including improved operational efficiencies, greater business resiliency and more satisfying employee and customer experiences. While the advantages are undeniable, […]
Cloud-enabled communications are the new standard for organizations that want to be agile and competitive. If you’ve been putting off upgrading your legacy systems because you think it’s too complicated, or you aren’t sure which vendor or solution to choose, […]
So, you’ve invested in a Unified Communications and Collaboration (UC&C) solution, and you’re committed to enabling your onsite, hybrid and remote teams by migrating to the cloud. What’s next? How do you start seeing a return on your investment and […]
When you think of a contact center you might envision hundreds or thousands of agents (aka brand ambassadors) all in the same room or building, wearing headsets and taking calls over a computer. Things are changing. Today, Contact Center as […]
Here at Lumen, we believe the most successful hybrid work environments are built with meaningful connections and effective collaboration platforms. To best facilitate connection in a hybrid world, Lumen Solutions for Zoom is evolving our product categorization to better align […]
When I need a break from my busy life, I enjoy long walks with my two English bulldogs. My dogs enjoy them too. Lots of things to sniff, squirrels to chase and not a care in the world as to […]
At Lumen, we believe unified communications and collaboration (UC&C) is vital to every business, not just the corporate world. But not every business has enough staff, or staff with the right knowledge and skillsets, to support a full UC&C implementation. […]
A transition from POTS lines for key life and safety systems Many business-critical and life safety systems such as alarm panels and elevators today are still running on legacy copper POTS lines. As these lines become more difficult to service, […]
In recent blog posts, we have reviewed how enterprise and business companies of all sizes are digitally transforming their communications platforms and the questions they need to address to be ready. This blog post will help those readers match up […]
