While I call Nashville home, I have had the privilege of partnering with businesses both locally throughout the Sunbelt region and across the globe. As a General Manager for Lumen Technologies, it is my primary responsibility to drive transformation. Whether […]
When the COVID-19 pandemic hit in 2020, the financial services industry had to rapidly shift operations due to unprecedented client behaviors. The sector has had to adapt and accelerate innovation across digital channels to ensure their services are not only […]
Recently, I read about a home security firm that came up with a clever way to raise money for a non-profit that supports affordable housing. They introduced an ugly holiday sweater wired to sound an alarm if someone came within […]
The retail apocalypse has left retailers scrambling, for years, to innovate forward. No amount of sales, next-gen tech, or masks and sanitizer is going to suddenly make traditional in-store and shopping mall experiences shine like they once did. Something new […]
Work environments changed almost overnight when businesses were faced with keeping their employees and customers safe during COVID-19 pandemic concerns. Companies were forced in real time to scale how they supported their remote workforce. Pressed for time, IT leaders made […]
I have lived in Florida for over 20 years and serve as the General Manager for Lumen Technologies. Starting with the announcement in March 2020 that Tom Brady would bring his talents to Florida, all eyes were on Tampa Bay. […]
2020 was quite the year. Many of us, almost a year later, continue working from home, sometimes alongside a spouse, and sometimes alongside one or more children doing virtual learning. Our homes have become repurposed, multipurpose, shared workspaces where we […]
The holidays may be behind us, but the season for giving isn’t over by a long shot. In the past, we convinced customers to purchase certain products on their merits. Now, we spend our time listening to what solutions our […]
Last year, I had an opportunity to participate in a podcast about women in leadership. I was asked what motivated me to find and take on roles in so many different areas—from Sales to Marketing to Global Operations to Human […]
In today’s fast-changing competitive markets organizations need to drive better customer experiences, revenue, and performance in new ways and areas to remain relevant. Digital organizations excel at being connected – to their customers, suppliers, partners and stakeholders – 24/7, anywhere […]
