We’ve reached the last piece of our three-part philosophy on how to care for customers – and even surprise and delight them – if things break. This philosophy guides how we support our customers and is at the heart of […]
IT modernization and new applications are forcing enterprises to rethink and rearchitect the network in support of business growth objectives and their digital aspirations. While digital transformation holds tremendous promise, it introduces an equal share of accountability for organizations to […]
I continue my series that focuses on our three-part philosophy on how to care for customers—and even surprise and delight them—if things break. This philosophy guides how we support our customers and is at the heart of how Lumen delivers […]
Although the travel and hospitality industries took a big hit during the COVID-19 pandemic, the return to normalcy will bring a surge of traffic and revenue back to them in the coming months. However, with so much demand on the […]
—Retailers have been at the forefront of digital transformation strategies since before the term digital transformation entered the lexicon. For over two decades, eCommerce providers sought ways to create new customer-centric shopping experiences through the use of websites and mobile […]
I ask myself that question a lot. After all, we have made a commitment to be a company that will enable human progress through the technologies we deliver. Progress can’t happen without care and responsibility. The 2020 Environmental, Social and […]
Like many of us who started out in telecommunications, I have spent most of my sales career in the fulfillment business. My teams would work with enterprises of all sizes to identify which solutions met their voice and data needs. […]
My last blog outlined the Lumen three-part philosophy on how to care for – and even surprise and delight – customers when things break. This philosophy guides how we support our customers and is a key component of how Lumen […]
Sometimes the toughest part about change is explaining it—what’s happening, why it’s happening, and why it’s the right thing to do. Our recent meeting with the investor community gave us a chance to spend more time explaining the significant progress […]
Part 2: Talking amongst ourselves Last November, Lumen launched a new program designed to encourage its law firms to give greater opportunities to diverse attorneys. In the second of his three-part series, Vice President and Deputy General Counsel Ryan McManis […]
