For many years, we’ve talked about the need for government agencies to transform their IT systems and operations to better serve their missions and meet the needs of their constituents. While every agency may not have achieved all its modernization […]
When the COVID-19 pandemic hit in 2020, the financial services industry had to rapidly shift operations due to unprecedented client behaviors. The sector has had to adapt and accelerate innovation across digital channels to ensure their services are not only […]
Did you know that the 9-1-1 emergency number for public safety is more than 50 years old? A 1966 study by the National Academy of Sciences identified a growing number of injuries and deaths because first responders weren’t notified quickly […]
The retail apocalypse has left retailers scrambling, for years, to innovate forward. No amount of sales, next-gen tech, or masks and sanitizer is going to suddenly make traditional in-store and shopping mall experiences shine like they once did. Something new […]
Ah, January – the time of new beginnings! This is the month named for the Roman god Janus, the god of doorways, who had two faces so he could look backwards and forward at the same time. As we approach […]
In science fiction, from Star Trek to Star Wars, the protagonists always hold small devices in their hands which they use to diagnose illnesses, cast holograms, or fire on foes. That’s great stuff but for the geeks among us, we […]
While the pandemic has created many challenges in the delivery of state and local governmental services, it also has created an opportunity to rethink how those services are provided to the public. The acceleration of work-from-anywhere environments has spurred organizations […]
Broadcasters and streaming providers know that when it comes to meeting consumer expectations, the stakes are never higher than during live sports events. Delivering live video is challenging enough as it is, but when a single incident of poor performance […]
A big part of my job is listening to people as Lumen Technologies vice president of the state and local government, education and public safety market. Yes, I know it’s a long title. Each part of it represents a group […]
Before the global pandemic, government agencies in the federal, state and local sectors were looking for ways to modernize their networks, specifically voice communications. Now with many working from home and outside of the physical government facilities across the US, […]
