Read stories that highlight how Lumen customers have achieved their business and IT goals by partnering with us for innovative solutions and comprehensive cross-industry expertise.
At Arkansas-based advertising agency CJRW, great customer service begins and ends with reliable connectivity. “The main customer experience we have here is to try to keep the internet and phones up and running,” says CJRW IT Director Bob Johnston. Since […]
Anyone who’s ever had an ultrasound understands how important it is for a skilled sonographer to decipher the image. Since 1970, the Society of Diagnostic Medical Sonography (SDMS) has promoted and educated members in the science of diagnostic medical sonography. […]
You may know alphabroder as a leading supplier of wholesale apparel, promotional products, and imprintable goods. The company’s previous MPLS infrastructure was somewhat antiquated, limiting the team and leading to bottlenecks. The team was putting out fires instead of making […]
In today’s ever-evolving consumer marketplace, the team at SGS & Co has two goals: Keep customers happy and keep the lights on. To do that, their global operations have to run smoothly. “We have a global hybrid workforce, so network […]
Buying a house can be emotional. From the initial multiple listing service (MLS) onboarding all the way to submitting an offer, today’s home buyer depends on a reliable, adaptive agent to ensure their experience is positive from start to finish. And […]
For Customer Elation, providing a high-quality customer experience isn’t just part of a business strategy—it is their entire business. They offer customized call center solutions for insurance companies, medical practices, hospital systems and more. Whether they’re providing appointment scheduling and virtual […]
There’s nothing more important to life than clean air and water, and these precious resources are increasingly at risk. Calgon Carbon is on a mission to mitigate those risks and make the world a cleaner and healthier place. The company […]
In 2020, Rew Materials was hit with a ransomware attack. “It was some of the hardest five or six days of my career working around the clock trying to get the network back up and running,” says Rew Materials IT […]
As a managed service provider (MSP) in Springfield, Ohio, ProStratus primarily serves small and medium-sized businesses (SMBs). Many of these businesses operate with lean budgets, so it can be difficult to modernize their networks at the price point they need. […]
A rebrand can be a fresh start for any business, and the rebrand for United Direct Solutions was “long overdue,” according to Connie Burns, Chief Technology Officer at United Direct Solutions. “We were put into a bucket of only providing […]
