A solid network is essential for PhoneBurner to deliver on their core mission: to drive high-quality conversations. “The thing we do best is accelerating live engagements,” says Kevin Reeves, chief technology officer (CTO) at PhoneBurner. “Voice, and voice quality, is […]
Unified communications and collaboration (UC&C) solutions are often praised for their ability to enhance operational efficiency, boost business resilience and improve both employee and customer satisfaction. The advantages of UC&C can be felt almost immediately. For instance, IDC found over […]
Communication is key for any business, whether it’s with customers, partners, suppliers or employees. But traditional phone systems can be costly, complex and inflexible, limiting your ability to communicate effectively and efficiently. That’s when VoIP starts calling, and it’s time […]
In the wake of recovering from a crippling pandemic and navigating the murky waters of economic uncertainty, many mid-sized businesses are searching for creative solutions to improve their bottom line. From fluctuating interest rates to raising supply chain costs, businesses […]
Cloud-enabled communications are the new standard for organizations that want to be agile and competitive. If you’ve been putting off upgrading your legacy systems because you think it’s too complicated, or you aren’t sure which vendor or solution to choose, […]
Platform, Network and Ecosystem Next Generation 9-1-1 (NG9-1-1) is rapidly evolving, bringing both challenges and opportunities for public safety decision-makers. Like the transformation from cellular phones to smartphones, the advancements in technology, applications, data, and security complexity demand a strategic […]
When you think of a contact center you might envision hundreds or thousands of agents (aka brand ambassadors) all in the same room or building, wearing headsets and taking calls over a computer. Things are changing. Today, Contact Center as […]
A transition from POTS lines for key life and safety systems Many business-critical and life safety systems such as alarm panels and elevators today are still running on legacy copper POTS lines. As these lines become more difficult to service, […]
California is home to approximately 40 million people. Protecting them all is a responsibility shared by hundreds of emergency personnel across the state and coordinated by the Governor’s Office of Emergency Services (OES). Managing the upgrade to Next Generation 9-1-1 […]
There’s been a lot of talk (pun intended) around upgrading legacy voice technology to IP-enabled communications, and the benefits of adopting cloud infrastructure are impressive. Cloud telephony provides scalability, flexibility, business resilience, and affordability. However, it’s not just phone lines […]
