The financial sector is part of the foundation of the global economy and the retail bank branch has always been the most visible symbol of those foundations for most consumers. In a world where customers have a variety of ways […]
Part 3: Turning words into action Last November, Lumen launched a new program designed to encourage its law firms to give greater opportunities to diverse attorneys. In the last of his three-part series, Vice President and Deputy General Counsel Ryan […]
Part 2: Talking amongst ourselves Last November, Lumen launched a new program designed to encourage its law firms to give greater opportunities to diverse attorneys. In the second of his three-part series, Vice President and Deputy General Counsel Ryan McManis […]
Part 1: A judge notices Last November, Lumen launched a new program designed to encourage its law firms to give greater opportunities to diverse attorneys. In the first of his three-part series, Vice President and Deputy General Counsel Ryan McManis […]
“You cannot easily fit women into a structure that is already coded as male; you have to change the structure”. Mary Beard’s approach in her work Women and Power: A Manifesto became once again exposed during the pandemic. UNICEF found […]
For Operations and IT leaders, Experience Management is the new name of the game. It’s about developing an authentic customer-first obsession that is scalable and highly efficient for us to manage. How do we transform our culture to truly embrace […]
Working a remote job may seem like a dream come true at first. However, after a time, the challenges become quite real. When Ryan Hoover of Product Hunt asked, “For those who work from home, what is your biggest frustration?”, […]
While I call Nashville home, I have had the privilege of partnering with businesses both locally throughout the Sunbelt region and across the globe. As a General Manager for Lumen Technologies, it is my primary responsibility to drive transformation. Whether […]
When the COVID-19 pandemic hit in 2020, the financial services industry had to rapidly shift operations due to unprecedented client behaviors. The sector has had to adapt and accelerate innovation across digital channels to ensure their services are not only […]
Recently, I read about a home security firm that came up with a clever way to raise money for a non-profit that supports affordable housing. They introduced an ugly holiday sweater wired to sound an alarm if someone came within […]
