Author

Heather Roberts

Heather Roberts, a Senior Solutions Marketing Manager at Lumen, focuses on how networking and AI can help midsized businesses be more successful. With over 30 years of networking content experience, she's been writing for Lumen for more than a decade.


A person in a modern office standing and leaning over a desk while working on a laptop with an orange abstract pattern streaming out of the laptop indicating the power of AI.
Unlocking The Power Of AI: A Journey To Readiness

In today’s fast-paced digital landscape, companies are increasingly recognizing the transformative potential of artificial […]

Heather Roberts Posted On June 27, 2025

Person in casual attire sitting at a table and working on a blue laptop in a home setting.
AI-Powered Customer Service: Success Stories and Best Practices

Artificial intelligence (AI) is transforming customer service by automating and enhancing client interactions, helping […]

Heather Roberts Posted On March 5, 2025

Five people in business casual attire sitting and talking at a conference table with laptops and papers.
Network Optimization for AI: Best Practices and Strategies

The advent of artificial intelligence (AI) has ushered in a new era of data […]

Heather Roberts Posted On February 18, 2025

Two business colleagues discuss AI project details on a laptop in an office setting as two other people work at a table in the background.
Secure And Scalable Networks: Your Key To AI Success

Artificial intelligence (AI) is not just a buzzword or a futuristic movie plot — […]

Heather Roberts Posted On February 6, 2025